Privacy Policy

Thank you for visiting dwelluvo.com ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, store, and protect information when you visit our website, place an order, or use our services. Please review it to understand our information practices and the choices available to you.

1. Information We Collect

We may collect personal information when you visit our website, place an order, create an account, contact us, or use our services.

Information You Provide

Full name, email address, and telephone number.
Billing and shipping addresses.
Payment-related information.
Order details and purchase history.
Information you provide when contacting our Customer Support team.

Payments are processed through third-party payment providers. We do not store your complete payment card details.

Information Collected Automatically

When you browse our website, we may automatically collect:

Your IP address.
Browser type, device information, and operating system.
Pages visited, browsing activity, and time spent on our website.
Referring websites.
Information collected through cookies and similar technologies.

This information helps us understand how visitors use our website, improve its performance, and provide a better shopping experience.

2. How We Use Your Information

We may use your personal information to:

Process, confirm, fulfill, and deliver your orders.
Send order confirmations, shipping updates, and other transaction-related communications.
Process payments and help prevent fraud.
Handle returns, refunds, questions, and customer support requests.
Improve our website, products, services, and customer experience.
Send promotional emails and marketing communications when permitted.
Provide personalized content, offers, and advertisements.
Analyze website traffic and customer behavior.
Maintain the security and integrity of our website.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information as necessary to provide our services or meet legal requirements, as described below.

Service Providers

We may share information with third-party providers that help us operate our business, including:

Payment processors.
Shipping, logistics, and order fulfillment providers.
Website hosting and analytics providers.
Advertising and marketing partners.
Customer support services.

These providers may access information as necessary to perform services on our behalf.

Legal Requirements

We may disclose information when required by law, legal process, or government requests, or when necessary to protect our rights, safety, property, customers, or business operations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and keep items in your shopping cart.
Understand website usage and measure performance.
Improve our products and services.
Provide more relevant advertising and marketing communications.

Third-party analytics and advertising tools may use cookies, pixels, or similar technologies to collect information about website visits and advertising performance.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. Payment Information

Payments are processed through third-party payment providers. We do not collect or store your complete credit card information directly.

Your payment details are handled according to the privacy policies and security practices of the relevant payment provider.

6. Marketing Communications

With your consent, or where otherwise permitted by applicable law, we may send promotional emails, product updates, special offers, and other marketing communications.

You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting our Customer Support team.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure. Although we take reasonable protective measures, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Request information about how your data is collected and used.
Withdraw consent where applicable.

To exercise these rights, please contact our Customer Support team using the email address below.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under this age.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, security, or content.

Please review the privacy policies of third-party websites before providing personal information.

11. International Data Transfers

Your personal information may be transferred to, processed, and stored by service providers in countries where they operate, as necessary to provide our products and services.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, services, or applicable legal requirements.

Updates will be posted on this page with a revised last-updated date. Please review this policy periodically to stay informed about our information practices.